Terms of Service


Shipping, Customs & Duties

Orders are only shipped to verified addresses linked to the customers' PayPal or credit card accounts.

Customers are responsible for paying duties, taxes, and brokerage fees associated with importing their packages. 

West Side Apartment is not responsible for any lost packages for untracked shipping option.

West Side Apartment accepts no responsibilities and liabilities for delay in shipping time, as this is beyond our control. Customers should take the aforementioned shipping time as a guideline in ideal situations. Please allow for delays during holidays, especially around Christmas time. 

Defective Products

To make a claim for defective products, customers must use the tracked shipping option, and the claim must be made within 48 hours of delivery. Orders will show delivery confirmation upon arrival. West Side Apartment reserves the right to refuse any claim should these conditions are not met.

West Side Apartment reserves the rights to ask for proof of defective products, including photos and videos. We reserve the right to request that you return the product for inspection (if deemed necessary), in which case you are responsible for the return shipping fee. Replacements or refunds will not be issued until the defective products have been received for thorough inspection.

West Side Apartment accepts no responsibilities and liabilities resulting from the use of our products. 

Returns & Refunds

Customers are responsible for shipping fee in case products are to be sent back for replacement, exchange or refund.